Ki Personality Profiles:
Training Course Outlines
Assertiveness
Increase your confidence and ability to assert yourself effectively in different situations by:
- Learning how to say the right thing, in the right way, at the right time, to the right person.
- Recognising the need for being assertive and understand the instincts that may prevent that at present.
- Understanding the difference between assertive, aggressive and submissive behaviour.
- Practising the key skills of assertiveness including building rapport, active listening and effective questioning.
- Developing personal presence through posture, use of voice and body language.
- Acquiring the confidence to challenge.
- Using 3 key assertiveness techniques for different people and different situations.
- Identifying a variety of techniques for reaching agreement.
2009 dates to be added. Please Contact us to register your interest and to be updated on course dates.
