Ki Personality Profiles:
Training Course Outlines
Telephone Techniques
Create the right impact and improve customer relations whenever communicating with internal or external contacts at the telephone by:
- Overcoming the mechanical and human barriers to communication.
- Understanding your preferred telephone style.
- Using effective questioning methods and active listening techniques.
- Using your own pitch, pace and power when at the telephone.
- Building rapport in 90 seconds.
- Knowing how to handle call volume.
- Responding rather than reacting to difficult situations.
- Using effective message-taking tips.
- Using assertiveness to control calls.
2009 dates to be added. Please Contact us to register your interest and to be updated on course dates.
