Ki Personality Profiles:
Training Course Outlines


Handling Conflict
Anticipate potential conflict situations and use a variety of techniques to resolve them by:

  • Being able to identify difficult types of people.
  • Dealing with conflict before it erupts.
  • Staying calm and using verbal and non-verbal cues such as body language to manage situations.
  • Responding to complaints.
  • Dealing with criticism.
  • Handling others’ hostility.
  • Managing conflict within meetings.

This course is of benefit to people with roles that require them to handle difficult situations and individuals, and anyone who would like to gain insight into why people can be difficult.
Personal Profiles enquiry
Order your Personality Profile if you would like an understanding of your personal potential before attending this course.

2009 dates to be added. Please Contact us to register your interest and to be updated on course dates.

Ki Training Profiles:
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