Ki Personality Profiles:
Training Course Outlines
Advanced Sales Techniques
Fine-tune the sales fundamentals and introduce advanced techniques to develop long-term collaborative relationships with customers by:
- Understanding the psychology of sales and the role of influencing and negotiating.
- Stepping into customers’ shoes to understand their viewpoint, needs and expectations.
- Understanding the company’s philosophy in sales service and representing the company with integrity - reframing personal perspectives about customers and sales service.
- Presenting oneself appropriately through posture, language and appearance.
- Building trusting relationships to involve customers, to help customers ask for what they really need and work towards win-wins.
- Recognising the difference between ‘selling’ and ‘customer management’ and how to achieve the latter through changing current mindsets and behaviours.
- Analysing customers buying cycles and the critical choice points to develop a proactive
customer management process.
2009 dates to be added. Please Contact us to register your interest and to be updated on course dates.
